Shipping & Returns
Order Processing
Processing Times:
- Orders placed before 3:00 PM on business days ship the same day
- Orders placed after 3:00 PM ship the next business day
- Weekend orders ship on the first business day
Once shipped, you'll receive tracking information via email.
Order Confirmation:
After placing your order, you'll receive a confirmation email with your order details.
If there are any issues with your contact details or product availability, our team will reach out by phone or email. During this contact, you'll have the opportunity to:
- Add products to your order
- Choose replacements for unavailable items
- Adjust your order as needed
Shipping Times & Carriers
Delivery Estimates:
Standard delivery takes 3-5 business days from shipping date, depending on carrier schedule and capacity.
International orders may take longer if products need transfer between warehouse locations.
Our Carriers:
- Speedy and partners (DPD)
- UPS
Shipping Costs & Free Shipping
Shipping costs are calculated based on order weight and destination. You'll see the final cost at checkout before completing your order.
Free Shipping Thresholds:
Country | Free Shipping Over |
|---|---|
Romania | €82 |
Bulgaria | €80 |
Greece | €80 |
Belguim & Netherlands | €90 |
Austria | €120 |
Croatia, Hungary, Poland, Slovenia | €150 |
Denmark, Italy, Sweden | €170 |
Portugal, Spain, UK | €170 |
Moldova, Turkey, USA | Flat rate |
Payment Methods
We accept:
- Credit and debit cards
- Cash on delivery (available for Romania and Bulgaria only)
Out of Stock Items
If an item in your order is out of stock, we'll contact you to discuss your options:
Choose a replacement product
Wait for restock (we'll ship it free of charge when available)
Cancel that item from your order
Order Changes & Cancellations
Before Shipping:
Contact us at hello@purafons.shop to cancel or modify your order at no charge.
After Delivery:
You may return unopened packages in their original condition within 14 days of delivery.
Return Address:
Pura Fons
38 "Aleksandar S. Pushkin" Blvd.
1618 Sofia, Bulgaria
Return Shipping:
Customers are responsible for return shipping costs.
Refunds
Once we receive your returned item and verify its condition, we'll process your refund within 5-6 business days.
Refunds are issued to the original payment method. Original shipping costs are non-refundable.
Damaged or Defective Items
If your package arrives damaged or defective, please contact us immediately at hello@purafons.shop with photos of:
- The damaged packaging
- The affected product(s)
We'll arrange a replacement or full refund at no cost to you.
Questions?
Reach us at hello@purafons.shop and we will do our best to get back to you within 24 hours, but no later than 3 business days.
Still have questions about shipping or don’t see your country listed?