Shipping & Returns

Processing Times:

• Orders placed before 3:00 PM on business days ship the same day
• Orders placed after 3:00 PM ship the next business day
• Weekend orders ship on the first business day

Once shipped, you'll receive tracking information via email.

Order Confirmation:

After placing your order, you'll receive a confirmation email with your order details.

If there are any issues with your contact details or product availability, our team will reach out by phone or email. During this contact, you'll have the opportunity to:

• Add products to your order
• Choose replacements for unavailable items
• Adjust your order as needed

Delivery Estimates:

Standard delivery takes 3-5 business days from shipping date, depending on carrier schedule and capacity.

International orders may take longer if products need transfer between warehouse locations.

Our Carriers:

• Speedy and partners (DPD)
• UPS

We accept:

• 
  
• Credit and debit cards
• Cash on delivery (available for Romania and Bulgaria only)

If an item in your order is out of stock, we'll contact you to discuss your options:

• 
  

• Choose a replacement product

• Wait for restock (we'll ship it free of charge when available)

• Cancel that item from your order

Once we receive your returned item and verify its condition, we'll process your refund within 5-6 business days.

Refunds are issued to the original payment method. Original shipping costs are non-refundable.

If your package arrives damaged or defective, please contact us immediately at hello@purafons.shop with photos of:

• The damaged packaging
• The affected product(s)

We'll arrange a replacement or full refund at no cost to you.

Reach us at hello@purafons.shop and we will do our best to get back to you within 24 hours, but no later than 3 business days.